Cookies, Privacy Policy, Terms and Conditions

Privacy Policy

Elklan will not store credit card details nor share, sell or disclose any of your personal details to any third party.

Our online shop will collect the personal information you provide for our own records, for example, posting your purchases to you. Personal details will also be collected if you book a place on one of our courses directly.

Cookies

Cookies help us identify your device, performance of typical actions on this website or when you are logged in to specific secure zones. We use strictly necessary and functional cookies to enable you to move around the site and to provide basic features. Tracking and performance cookies are used to provide a better overall user experience. Below are the type of cookies present on our website:

Strictly necessary cookies

Some cookies are strictly necessary in enabling you to move around this website and use its most basic features. Without these cookies, for example, you would not be able to log in or add items to your online shopping cart.

These cookies can't be disabled.

Tracking and other optional cookies

We use performance and tracking cookies internally to enable us to provide you with a better user experience. Information supplied by these cookies helps us understand how our visitors behave on this website, track unique visitors or time spent on the site, and on different web pages so that we can improve how we present content to you.

Third Party Cookies

We also use Google Analytics to analyse the use of this website and to provide reports which help us to better tune it for users. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google stores and uses this information. Google's privacy policy is available at www.google.com/privacypolicy.html. To opt out of being tracked by Google Analytics across all websites please visit: http://tools.google.com/dlpage/gaoptout.

Postage

Goods are normally despatched within 7 working days from receipt of order. Delivery times are not guaranteed so if you require next day delivery please contact us.

In the unlikely event that an item is temporarily out of stock, you will be notified by email.

Postage rates are available here.

Payment Accepted

Elklan Training Ltd can accept online payments by a selection of credit or debit cards. Companies and organisations only can opt to pay by invoice with a Purchase Order number if required, sending a cheque in the total amount to Elklan Training Ltd, quoting your order number, to  Parkside, Station Road, St. Mabyn, Cornwall, PL30 3BN. Products will only be send on successful receipt of payment. Digital downloads will only be available on successful receipt of payment.

Cancellation

If you order over the telephone or online you have the legal right to cancel your order within 7 working days of receipt of the goods. To cancel your order prior to despatch, please contact Customer Services on 01208 841450 or henrietta@elklan.co.uk. Please note that most orders are processed quickly and if your order has already been despatched you must return the goods before a refund can be given.